Contact us
We're here to help
We're here to help with all your tech needs, offering support and services to enhance your learning and work experience.
Sydney +61 2 9385 1333 (Mon-Fri 8am-8pm & Sat 11am-3pm) or Canberra +61 2 5114 5678 (Mon-Fri 8am-5pm)
Open Hours: Monday - Friday: 8:00 am - 6:00 pm (AEST)
If you need to report a problem, but you don't have a zID, let us know by completingÌýthis form.
More information
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There are two types of tickets you may submit when contacting UNSW IT for assistance:
Service request: A formal request for something to be provided, such as system access, computer equipment, or a password reset.
Incident: An unplanned interruption or reduction in the quality of an IT-supported service.
We aim to resolve all tickets within 5 business days. However, some major incidents may require prioritisation based on their heightened impact and urgency. This prioritisation is guided by the Incident Prioritisation Matrix.
If you believe you are affected by a major incident (High or Critical) as confirmed by the Incident Prioritisation Matrix, it's important you call the IT Service Centre. Once the IT Service Centre is notified and confirms that the incident is either High or Critical, they will invoke the major incident process to restore the service as quickly as possible.
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P1 - Critical 4 Hours P2 - High 8 Hours P3 - Medium 2 Days P4 - Low 5 Days -
Find an IT walk-in service centre
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Upper Campus IT Hub -ÌýRoom G06, D26 Biological Sciences Building (Next door to XS Cafe)
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Middle Campus IT Hub -ÌýG008, Ground Floor H13Ìý Anita B Lawrence Centre (Formerly the Red Centre Building off University Mall)
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Paddington CampusÌýIT Hub - Ground Floor, Block D, Paddington Campus
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¶¶Òõ¶ÌÊÓƵ IT Hub - Ground Floor, Building 14, ¶¶Òõ¶ÌÊÓƵ ¶¶Òõ¶ÌÊÓƵ Campus
The helpdesk counter is open Monday - Friday 0900 - 1700.E: itservicecentre.cbr@unsw.edu.au
T: (02) 5114 5678 (Open 0800 - 1700)Ìý